Christof

I just gave an example, some players have problems with windows updates, so might be the problem here or because of some external program. After doing all I said before still not working you can also try this: disable your antivirus/firewall - delete the folder System and SysTexture - do a full check in your game files (launcher option) - try to enter the game

Hey, @Macket We apologize for this type of problems that happen every weekend, but we will try to solve it in the best way, I will send the video to be checked by the team, and we will respond shortly, please wait for the next reply.

You really need to do a good amount of damage to the boss, but the rewards aren't to everyone, only the players with the higher dps.

Yes, the new windows update is conflicting with our game, please do not install it. Try to get a backup of the version before this one.

Hey, @darateya for whisper we can't do anything you have a block option in-game to use, we only can penalize the player if he's writing in general chat, self-shop, normal chat.

Hey, @Some1the4got10 indeed for this case we need a video to check what's going on.

Hey, @Morningfrost our server is stable at the moment, but you should take a look at this forum post might help you out, I tried and it works for me. The ping gets more stable.

The situation will be checked I sent the video directly to the staff, so they'll check it.

Hey @OpenHearted, If you made a donation and the funds were debited from your balance, but you did NOT receive the coins (after 1 hour) - contact Admin/Thealmighty in private messages. Please, specify the following information immediately: The essence of the problem (money was withdrawn but no coins arrived, funds were withdrawn several times, etc.) Payment method (1 or 2) and payment way (Bank card, qiwi, cryptocurrency, etc.) Your username The last 4 digits of your card or wallet if it is not a Bank card payment Email address that you specified when donating (if the system asked you to specify it) Date and time of donation Screenshot from your payment system, where you can see the debits

I'm sorry for this, my main language is En but I'll try to translate it and give you all an answer in English.

Hey, @kevhd33 we don't have punishment for these actions.

If you did all of this below and didn't solve it, maybe the problem can have been caused by many conflicts for example windows updates or another program blocking the game, it can be very individual Disable Startup of Third-party App: Jointly hold Windows & R hotkeys -> In the void box type "msconfig" -> OK -> switch to the Services tab and mark the Hide All Microsoft Services checkbox present at the bottom ->click on Disable All button. Then go to the Startup tab and click on Open Task Manager -> select the 3rd party applications running within the PC and hit the Disable button -> OK.

Greetings player, I'll send these screenshots directly to our admins and they'll check it.

To solve that problem we only have that solution, but this problem can be caused by many conflicts for example windows updates or another program blocking the game, it can be very individual.

Hey @Maher, We have a solution for your problem you just have to follow step by step of the information below. Disable Startup of Third-party App: Jointly hold Windows & R hotkeys -> In the void box type "msconfig" -> OK -> switch to the Services tab and mark the Hide All Microsoft Services checkbox present at the bottom ->click on Disable All button. Then go to the Startup tab and click on Open Task Manager -> select the 3rd party applications running within the PC and hit the Disable button -> OK. If after all these steps you didn't remove the error, please contact me and we'll try to solve your problem.

Hello @Klodd, I already informed the admin about your problem, they will check what happened, and then you'll get an answer here.

Hey @daax, You should inform me or TheAlmighty when you're online in-game, so they can give you the quest manually.

If you wanna change the gear you should send me all the information I asked for my private messages here.

Hello @Dexxi, We can make a refund in this case. For this follow the instructions: Throw away the wrong item and provide the screenshot. The screenshot must contain character nickname, ranking of ALL players or legions (abyss ranking list, NOT your OWN ranking), and server time (for this put the mouse on the small moon/sun near the navigating map). The chat on the screenshot must write: "You have discarded [the item]" Send me all of this info by a private message here in the forum.

I found this post in our forum made by a player you should check it. I tried and it works for me. The ping gets more stable.

Hello @resshn, We are sorry for your situation, but no exchanges/restores are possible. Please, be more attentive when playing! Recovery information ->https://forum.euroaion.com/topic/395-restoreexchange-of-items/

Hey @mFox, In this type of situation, I'd like to know some information about the account I'll send you a private message here and you should reply to it with all the info I asked for.

Yes, there's no punishment for whispers, you have the option block in-game to use it.

The admin only can give you the quest when you're online.

Greetings @Sefhet, The quest track in aion is to show your active question atm, if you don't wanna see them just get into the quest list and unsubscribe the quest's you've the checkmark, also if you unlock the bar skills you can change the size of the quest track.