Freezes with black screen

[najdan 0]

When playing the game and using skills on melee characters, the client becomes black for a few moments, and then return to normal. If it's not black, it is showing a game option menu opened some time ago… 

What I've tried

• Update windows and drivers
• Run on lower resolution
• Run on lower settings (default/high-end graphic, no difference)
• Tried on external display with lower resolution
• Window full screen, full screen

System information

• OS: Windows 10 Pro (20H2)
• CPU: Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz   2.80 GHz
• RAM: 16.0 GB
• GPU: AMD Radeon Pro 560

It's a MacBook Pro running windows via bootcamp.

 

Do you have any idea what could be the issue?

[Christof 72]

Hey, there are other's players with this problem but it's because of their customized config but if you're using the default config it shouldn't be happening, can you please record a small video about this problem, please.

 

[najdan 0]

Seems that launching the client in 32bit mode resolves the issue. Will test it a bit more and record video when I get time.

[Christof 72]

2 hours ago, najdan said:

Seems that launching the client in 32bit mode resolves the issue. Will test it a bit more and record video when I get time.

One more thtink don't forget to have your computer drivers up to the date.

 (CPU AND GPU)

[najdan 0]

For some reason, cannot reproduce this issue any more, even after switching back to 64bit client… Drivers were all up-to-date.

[Booblik 122]

В 03.10.2021 в 19:13, najdan сказал:

When playing the game and using skills on melee characters, the client becomes black for a few moments, and then return to normal. If it's not black, it is showing a game option menu opened some time ago… 

What I've tried

• Update windows and drivers
• Run on lower resolution
• Run on lower settings (default/high-end graphic, no difference)
• Tried on external display with lower resolution
• Window full screen, full screen

System information

• OS: Windows 10 Pro (20H2)
• CPU: Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz   2.80 GHz
• RAM: 16.0 GB
• GPU: AMD Radeon Pro 560

It's a MacBook Pro running windows via bootcamp.

 

Do you have any idea what could be the issue?

Change to windowed mode - it will help.

[Christof 72]

18 hours ago, najdan said:

For some reason, cannot reproduce this issue any more, even after switching back to 64bit client… Drivers were all up-to-date.

So it's fine?, good to hear if it happen again please contact me.

[najdan 0]

Yes, currently works perfectly.