Client Problem

[Twinsb 0]

Hello,

Any idea  and solution for this client error ?

When i try to do check client freez at connecting or i get Error! Connection Closed

Edited Monday at 03:06 PM by Twinsb

[Fruney 1]

+, same problem

[sanek 0]

+ Та же проблема

[Twinsb 0]

thanks for help ,worked

[TheAlmighty 1,113]

Hello,

The problem was solved.

[Mickymausi 8]

Well, if the problem has been solved, I'm happy, but why did you have to delete my post? Can't you just say thank you?

[TheAlmighty 1,113]

15 hours ago, Mickymausi said:

Well, if the problem has been solved, I'm happy, but why did you have to delete my post? Can't you just say thank you?

Hello,

Your post provided the wrong information. It was not giving the correct solution for the problems that users had.

[Mickymausi 8]

1 hour ago, TheAlmighty said:

Hallo,

Ihr Beitrag enthielt die falschen Informationen. Er bot nicht die richtige Lösung für die Probleme der Benutzer.

I wouldn't say that because it solved my problem and I got a lot of whispers that other players' problems were also solved by it. I also had people on Discord who said that it solved the problem. I realize that I can't solve the problem from the developer's side now, that's your responsibility, but I can offer a short-term solution until your team finds and fixes the problem.

[Twinsb 0]

2 hours ago, TheAlmighty said:

Hello,

Your post provided the wrong information. It was not giving the correct solution for the problems that users had.

What is the correct solution than ? @TheAlmighty

[TheAlmighty 1,113]

2 hours ago, Twinsb said:

What is the correct solution than ? @TheAlmighty

Are you still experiencing the same issue (no file on the server)?

3 hours ago, Mickymausi said:

I wouldn't say that because it solved my problem and I got a lot of whispers that other players' problems were also solved by it. I also had people on Discord who said that it solved the problem. I realize that I can't solve the problem from the developer's side now, that's your responsibility, but I can offer a short-term solution until your team finds and fixes the problem.

The error was caused by the server, it was not an error at the players' computers. We fixed the issue within some minutes after it was reported, that's why it got fixed for everyone who had it. Regardless of the manipulations the players made.

[Mickymausi 8]

 

5 hours ago, TheAlmighty said:

Are you still experiencing the same issue (no file on the server)?

The error was caused by the server, it was not an error at the players' computers. We fixed the issue within some minutes after it was reported, that's why it got fixed for everyone who had it. Regardless of the manipulations the players made.

a few minutes later you replied a whole 90 minutes later that the problem had been fixed. and the file that was marked as an error was 0KB in my folder, which was obviously a file error and in addition it is a file that is loaded onto the server when Aion starts and then disappears from the folder. so yes it was a server error that the last time it went offline it saved this empty file back to the folder. but for a quick solution it was easy to delete this file and have the client reinstall it. and then come back again a few minutes later a few minutes is 5-10 minutes but not 90 minutes I got positive feedback straight away in-game and on Discord in under 5 minutes so it is unlikely that you could have been faster and if you were then contact the people in the forum and tell them that you are working on it and don't just keep quiet

[TheAlmighty 1,113]

13 hours ago, Mickymausi said:

 

a few minutes later you replied a whole 90 minutes later that the problem had been fixed. and the file that was marked as an error was 0KB in my folder, which was obviously a file error and in addition it is a file that is loaded onto the server when Aion starts and then disappears from the folder. so yes it was a server error that the last time it went offline it saved this empty file back to the folder. but for a quick solution it was easy to delete this file and have the client reinstall it. and then come back again a few minutes later a few minutes is 5-10 minutes but not 90 minutes I got positive feedback straight away in-game and on Discord in under 5 minutes so it is unlikely that you could have been faster and if you were then contact the people in the forum and tell them that you are working on it and don't just keep quiet

It was my bad to reply later. However, it was problem at the server, not at the users.

[Mickymausi 8]

5 hours ago, TheAlmighty said:

It was my bad to reply later. However, it was problem at the server, not at the users.

I know that the problem was with the server because it mistakenly saved the DLL back without any content, but this problem could still be solved by deleting and reinstalling. I didn't deny that a solution from the admins was necessary in the long term.

[TheAlmighty 1,113]

18 hours ago, Mickymausi said:

I know that the problem was with the server because it mistakenly saved the DLL back without any content, but this problem could still be solved by deleting and reinstalling. I didn't deny that a solution from the admins was necessary in the long term.

Yes, the problem was with the files on the server. That's why when we fixed it on the server, it got fixed for all the players.