Items vanished when I purchased a house

[Klodd 14]

Dear Almighty,

When I bought a house yesterday, two problems happened on my character Klodd. Can you please kindly help with this:

1: The server fire event "ring of ancient fire" Klodd had disappeared from my inventory. Can you please return this item? I would never wish to get rid of this item.

2: My studio has the Halloween theme wallpaper with Pumpkins. When I opened my new house inventory, this item was also gone. It did not transfer into house storage or house wallpaper storage. Would this wallpaper return if I go back to a studio and sell house?

Thanks,

Klodd

 

 

[Christof 72]

Hello @Klodd,

I already informed the admin about your problem, they will check what happened, and then you'll get an answer here.

 

[Klodd 14]

Thanks Budixx!!!

I appreciate that very much!

[TheAlmighty 1,100]

Hello,

Items cannot just disappear, so you probably threw away the ring and didn't notice this. 
Regarding the wallpaper, they are single-use. You applied them in the other house, so you used them, therefore they didn't appear in the new one.

[Klodd 14]

Hi Almighty,

Well noted on the wallpaper.

 I never typed "confirm" so I don't think I discarded the ring. Can you please kindly assist me by returning it to Klodd's inventory?