Did not receive survey rewards

[Blackwall 16]

EDIT: I posted in the wrong sub forum. Apologies. Any mod please feel free to move thos topic to the correct sub forum.

 

As title says.

I opened the surveys which you get upon creating a character and normally received all the lucky vinna but the booster packs and the 7-day mount vanished into thin air. Any way I can get those retroactively?

 

Kind regards,

Blackwall

Edited June 28, 2020 by Blackwall

[TheAlmighty 1,100]

Hello,

If the problem is the promotion for asmodians, then it was until 28.06 inclusively. https://forum.euroaion.com/topic/2032-maintenance-1706-description

If you're talking about bonuses for new players:

1) they disappear if you don't take them for a while
2) they are only available for the 1st character on the account.

[Blackwall 16]

I believe it was the first character bonus as my friends and I just started playing a couple days ago. I immediately opened it upon receiving the survey (like, a few seconds later). Kinda bummeed out I don't have a mount right now as opposed to all my friends that started with me.