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Solution of possible problems with the game client

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Admin    82

List of possible problems with the launcher and game client

First of all it is necessary to download and install all the software listed lower, even if you are sure that it is already installed on your PC.
1 - DirectX. A sufficient version of the program (June, 2008) can be downloaded from the official website . Open the file and choose any folder where the file will be unpacked. Then go to the folder and open the installing file .exe, it will install the program if necessary. ATTENTION! After you launch the downloaded file, it will ask you to provide the path for the unpacking of the files. One more time: it is only unpacking! After the unpacking you must open the provided folder and launch the installation with the file DXSETUP.
2 - Microsoft Visual C++ Download and install the necessary components from here.
3 - Download and install NET Framework. Download it exactly from this link as it is necessary for the correct working of the launchar of the game!

 

As a rule, 99% of all the problems (if you have all the listed above software installed) are solved by the full checking of the game client with the launcher. So, in case you are facing some issues, first of all check your game client!

 

Download game launcher and check the game!


Possible problems with the game client:

"CrySystem.dll Loading Failed" (and other .dll files)
Solution:
Install DirectX as is it advised in the beginning of the topic.

"AionClient has stopped working" (Win7, 32-bit, aion.bin crash)"
Solution:
Install DirectX as is it advised in the beginning of the topic.

"Critical error: error loading DLL: CrySoundSystem.dll error code 127"
Solution:
a) Delete the file CrySoundSystem.dll in the folder /bin32 and in the folder /bin64. Check the client with the launcher;
b) Install DirectX as is it advised in the beginning of the topic.

"AionClient - Has stopped working/a problem caused program to stop working correctly" with SendLogClient window
Solution:
a) Install DirectX as is it advised in the beginning of the topic + the latest version from the official website;
b) Install the latest drivers for your video-card.

"Critical error: error loading DLL: Game.dll. error code 14001"
or
"Runtime Error!"
Solution:
Install Microsoft Visual C++ as is it advised in the beginning of the topic.

“No game server is available to the authorization server” or “Cannot connect to the authorization server” 
Solution:
a) Delete the folders bin32, bin64 and update the client with the launcher;
b) It is possible that you are using extra routers to access to the Internet, or active firewall blocks aion.bin processes or its ports. You must add aion.bin to the exceptions and provide the access to every port over TCP protocol.

“You have been disconnected from the server”
Solution:
a) Disable your anti-virus (better uninstall it for some time) and check for changes;
b) the server is offline;
c) you have an internet problem.

“My characters are not displayed”
Solution:
Check the client with the launcher.

"Critical error: error loading DLL: Game.dll error code 193.
Solution:
Delete the file Game.dll in the folders /bin32 and /bin64. Update the client.

“Aion.bin not found”
Solution
a) Update the game with the launcher;
b) Delete the folders bin32, bin64 and update the game.

“x:\Document and Settings\Admin\Local Settings\Temp\~.tmp” not found
Решение: The best way is to reinstall Windows.

"This program is unavailable in your country"
or
"1024"/"Failed to initialize the game"
Solution: Delete the folders /L10N, bin32, bin64 and all the files in the game folder (only files, not folders). Check the game with the launcher. 

The game is in Korean or crashes after NCSOFT screen.
Solution: Delete the folders /L10N, bin32, bin64 and all the files in the game folder (only files, not folders). Check the game with the launcher.

"(1023) Failed to set graphic acceleration preferences"
Solution:
Install the latest drivers for your video card.

"Error: _version.ini not found"
Solution:
Check the game with the launcher.

"You have been disconnected from the server"
Solution
a) You have an internet problem;
b) You've been inactive for more than 30 minutes.

"Error opening .bin file"
Solution:
Add the game folder to the white list of your anti-virus program.

"Wrong login/password"
Решение:
The problem is in the password/login. Log in on our website and check if the same data is entered into the launcher. Check the text language. 

"No error, the game doesn’t start"
Solution:
a) Run the game as an Administrator;
b) Install DirectX as is it advised in the beginning of the topic.

"Black screen with sound on the logging in stage and the music is playing"
Solution:
a) Delete the files system.cfg, SystemOptionGraphics.cfg from the game folder. Start the game;
b) Start menu -> run -> regedit -> ok, then in the branch HKEY_CURRENT_USER\Software\Aion\Client\ find SystemInfo and delete it.

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