i would like to ask a refund for buying the wrong item

[Maykross 0]

Hi mods/admin, 

i would like to ask you an Ecoins refund because i bought a wrong items from the shop.

in case this is possible tell me what info you will need

 

Thanks all,

 

Maykross

[sophisticated 241]

Hello!
Can you please tell me when the purchase was made and what you would like to replace the mistakenly purchased item with? 

[Maykross 0]

10 hours ago, sophisticated said:

Hello!
Can you please tell me when the purchase was made and what you would like to replace the mistakenly purchased item with? 

i bought the expand cube coupon, but i can't use it for some reason to unlock my last line in inventory T.T

i'd like to have the Ecoins back if possible

[sophisticated 241]

For this follow the instructions: 
Throw away the wrong item and provide the screenshot. Screenshot must contain
- character nickname, 
- ranking of ALL players or legions (abyss ranking list, NOT your OWN ranking) 
- server time (for this put the mouse on the small moon/sun near the navigating map). 
- chat on the screenshot must write: "You have discarded [the item]".  (system chat)
IT MUST BE ONE SCREENSHOT! DON'T CUT IT! 

Send all of this and your login to me in private messages.