Can´t open Ruhna and Can´t open the room to Sauro Boss

[Himarisun 0]

I can open with my character Himarisun The portal to the endboss at Sauro and I don't come him Ruhnatorium pure obwhol I'm lvl 65 and the Crystall for that could please fix this bugg thank you

[TheAlmighty 1,099]

Hello,

Did you have the keys with you? 

 

[Himarisun 0]

y i have keys but i can´t open it idk why 

same Thing i can´t go Ruhnatorium and i have the crystalls to entry

 

[TheAlmighty 1,099]

Could you please give screenshots of the srystalls and keys that you have

[Himarisun 0]

ofc 

 

[Himarisun 0]

and i can´t  Entry ruhna if i  click on the door to entry ruhna  it  say only You have ending the Searching Ikd why

 

 

[TheAlmighty 1,099]

Could you please tell what it says when you try to enter in the original (in german)? 

 

[Himarisun 0]

Ihr Beendet Die untersuchung

 

[TheAlmighty 1,099]

Okay, could you make a video of how you're entering  the dungeon? 

[Himarisun 0]

[Himarisun 0]

and if i´m on sauro nad have the Key for the door i clicked for 1 key but Nothing  

[TheAlmighty 1,099]

2 hours ago, Himarisun said:

and if i´m on sauro nad have the Key for the door i clicked for 1 key but Nothing  

Please, send a picture of the key you have 

 

[TheAlmighty 1,099]

Are you trying to enter from here? 

[TheAlmighty 1,099]

If it is okay, you could give your account data to me in PM for checking the issue. 

[Himarisun 0]

how can i send you an pm ?

 

[Himarisun 0]

i write you to pm