Could you please help with equipment?

[Soai 2]

Dear Support Team,

I am writing to request assistance regarding a recent purchase I made on the server.

I recently intended to purchase a full Kahrun set for my friend’s Chanter, but in my excitement (and perhaps a bit of fatigue from a long session!), I accidentally purchased the part for a Pilot instead.

As a dedicated player who frequently donates to support the server, I was hoping you might be able to help me rectify this mistake. The items are currently sitting in my inventory and have not been used or socketed.

Transaction Details:

• Character Name (Buyer): Sexhealz

• Intended Recipient: Killos (chanter)

• Item(s) Purchased: Kahrun's Magic Hauberk

• Desired Item(s): Kahrun's Hauberk

• Date of Purchase: 29.04.2026, around 12:28 UTC

Transaction Details:

• Character Name (Buyer): Massdeath

• Intended Recipient: Killos (chanter)

• Item(s) Purchased: Kahrun's Magic Handguards

• Desired Item(s): Kahrun's Handguards

• Date of Purchase: 29.04.2026, around 12:27 UTC

I truly appreciate the work you do to keep the server running. Would it be possible to exchange these items for the Cleric/Chanter equivalent or refund the Kahrun symbols so I can repurchase the correct set?

Thank you for your time and help!

Best regards,

Sexhealz

In addition, it's not going to be sold and I don't want to get any ingame income for that. Just wanted to help my friend, who recently joint by my suggestion.

[Ghost 68]

Hello,

Items can be exchanged/refunded or restored if they were purchased within 24h before your message to us.

For this follow the instructions: 

Throw away the wrong item and provide the screenshot. Screenshot must contain

- character nickname, 

- ranking of ALL players or legions (abyss ranking list, NOT your OWN ranking) 

- server time (for this put the mouse on the small moon/sun near the navigating map). 

- chat on the screenshot must write: "You have discarded [the item]". (system chat)

IT MUST BE ONE SCREENSHOT! DON'T CUT IT!

 

We will also need your character name.

+ link to the item in aioncodex.com | our game shop

[Soai 2]

Sexhealz

Massdeath

Edited Thursday at 10:35 AM by Soai

[Soai 2]

https://aioncodex.com/us/item/110501274/
https://aioncodex.com/us/item/111501233/

[Ghost 68]

Passed on to administration!