Accidental Purchase – Request for Refund

[Jerman 0]

Hello,

I hope you are doing well.

I made a mistake and clicked twice on my username when sending an item during a sale. The item costs 350 E-coins each, so this resulted in a total of 700 E-coins being spent.

Could you please cancel the two items purchased by mistake and refund the E-coins? I have not used the items—they are still in my in-game mailbox.

You will find attached a screenshot as proof.

Thank you very much for your understanding, kindness, and consideration.
Thank you again.

[Jerman 0]

Hello,

I made a big mistake — I accidentally claimed one of the two items I purchased by error due to a misclick. I intended to link the item, but it was taken from my mailbox instead.

I truly do not need this item.

Could you please cancel this item as well as the second one still in my mailbox?

I sincerely apologize for the inconvenience, and thank you very much for your help, understanding, and kindness.

[Ghost 65]

Hello,

Items can be exchanged/refunded or restored if they were purchased within 24h before your message to us.

For this follow the instructions: 

Throw away the wrong item and provide the screenshot. Screenshot must contain

- character nickname, 

- ranking of ALL players or legions (abyss ranking list, NOT your OWN ranking) 

- server time (for this put the mouse on the small moon/sun near the navigating map). 

- chat on the screenshot must write: "You have discarded [the item]". (system chat)

IT MUST BE ONE SCREENSHOT! DON'T CUT IT!

 

We will also need your character name.

+ link to the item in aioncodex.com | our game shop