Jerman 0 Posted April 12 (edited) Hello, I hope you are doing well. I made a mistake and clicked twice on my username when sending an item during a sale. The item costs 350 E-coins each, so this resulted in a total of 700 E-coins being spent. Could you please cancel the two items purchased by mistake and refund the E-coins? I have not used the items—they are still in my in-game mailbox. You will find attached a screenshot as proof. Thank you very much for your understanding, kindness, and consideration. Thank you again. Edited Saturday at 03:08 PM by Ghost Share this post Link to post Share on other sites
Jerman 0 Posted April 12 (edited) Hello, I made a big mistake — I accidentally claimed one of the two items I purchased by error due to a misclick. I intended to link the item, but it was taken from my mailbox instead. I truly do not need this item. Could you please cancel this item as well as the second one still in my mailbox? I sincerely apologize for the inconvenience, and thank you very much for your help, understanding, and kindness. Edited Saturday at 03:08 PM by Ghost Share this post Link to post Share on other sites
Ghost 71 Posted April 12 Hello, Items can be exchanged/refunded or restored if they were purchased within 24h before your message to us. For this follow the instructions: Throw away the wrong item and provide the screenshot. Screenshot must contain - character nickname, - ranking of ALL players or legions (abyss ranking list, NOT your OWN ranking) - server time (for this put the mouse on the small moon/sun near the navigating map). - chat on the screenshot must write: "You have discarded [the item]". (system chat) IT MUST BE ONE SCREENSHOT! DON'T CUT IT! We will also need your character name. + link to the item in aioncodex.com | our game shop Share this post Link to post Share on other sites
