Accidentally bought a wrong Mount

[一只无情的嘤嘤怪 1]

Today i bought a wrong Mount to my friend from the other people.

Could administration help for exchanging [item: 190100384] Black Violet Corgi to [item: 190100379] Coco

Character: Lulala

Side:         Elyos

 

Edited Tuesday at 11:37 AM by 一只无情的嘤嘤怪

[TheAlmighty 1,152]

Hello,
Items can be exchanged/refunded or restored if they were purchased within 24h before your message to us.
For this follow the instructions: 
Throw away the wrong item and provide the screenshot. Screenshot must contain
- character nickname, 
- ranking of ALL players or legions (abyss ranking list, NOT your OWN ranking) 
- server time (for this put the mouse on the small moon/sun near the navigating map). 
- chat on the screenshot must write: "You have discarded [the item]".  (system chat)
IT MUST BE ONE SCREENSHOT! DON'T CUT IT!

We will also need your character name.
+ link to the item in our game shop

EXAMPLE:

Spoiler

 

[一只无情的嘤嘤怪 1]

2 hours ago, TheAlmighty said:

Hello,
Items can be exchanged/refunded or restored if they were purchased within 24h before your message to us.
For this follow the instructions: 
Throw away the wrong item and provide the screenshot. Screenshot must contain
- character nickname, 
- ranking of ALL players or legions (abyss ranking list, NOT your OWN ranking) 
- server time (for this put the mouse on the small moon/sun near the navigating map). 
- chat on the screenshot must write: "You have discarded [the item]".  (system chat)
IT MUST BE ONE SCREENSHOT! DON'T CUT IT!

We will also need your character name.
+ link to the item in our game shop

EXAMPLE:

  Reveal hidden contents

 

Character Name: Lulala

Discarded Item: Black Violet Corgi

Wanted Item: Coco

[TheAlmighty 1,152]

Hello,

Thank you for the screenshot. The item has ben sent to your game mail.

Enjoy the game!