some error....

[Astia 3]

Hello,

I have a little problem.

i buying wings and weapon for my ranger Nightmaze, i buy it but ... i send it to my bard Nyphilime by error....

and i can't transfer it from my bard Nyphilime to my ranger Nightmaze... Can you help me ?

Thank you for your time.

Astia.

[Veda 111]

37 минут назад, Astia сказал:

Hello,

I have a little problem.

i buying wings and weapon for my ranger Nightmaze, i buy it but ... i send it to my bard Nyphilime by error....

and i can't transfer it from my bard Nyphilime to my ranger Nightmaze... Can you help me ?

Thank you for your time.

Astia.

Hello. When did you make the purchase? 

[Astia 3]

14 minutes ago, Veda said:

Hello. When did you make the purchase? 

Around 3 p.m today , given that it was received on my bard Nyphilime at 3:08 p.m today

 i link all screenshot to prove it

Edited November 3 by Astia

[Astia 3]

Nothing was happen... can't possible to help me ?

[TheAlmighty 1,102]

Hello,
The items can be exchanged/refunded or restored if they were purchased within 24h before your message to us.
For this follow the instructions: 
Throw away the wrong item and provide the screenshot. Screenshot must contain
- character nickname, 
- ranking of ALL players or legions (abyss ranking list, NOT your OWN ranking) 
- server time (for this put the mouse on the small moon/sun near the navigating map). 
- chat on the screenshot must write: "You have discarded [the item]".  (system chat)
IT MUST BE ONE SCREENSHOT! DON'T CUT IT!

We will also need your character name.
+ link to the item in our game shop

Example:
 

Спойлер

 

[Astia 3]

Hello,

 

By discarted you mean delect the item ? i will do that now

[Astia 3]

like this ?

https://euroaion.com/fr-FR/Shop/Details/187000185_1 ( For asmo)

https://euroaion.com/fr-FR/Shop/Details/101701459_1

For my Asmo ranger Nightmaze 

[TheAlmighty 1,102]

Hello,

The items are sent to your game mail.

Have fun in game!

[Astia 3]

Ooooh thanks you ! I will sée if its okay After my work is donné today.

 

Thanks you very much

[Astia 3]

hello,

i'm just return to my home so i check nightmaze and everything is ok.

 

Thank you so much!!