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Astia

some error....

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Astia    1

Hello,

I have a little problem.

i buying wings and weapon for my ranger Nightmaze, i buy it but ... i send it to my bard Nyphilime by error....

and i can't transfer it from my bard Nyphilime to my ranger Nightmaze... Can you help me ?

Thank you for your time.

Astia.

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Veda    102
37 минут назад, Astia сказал:

Hello,

I have a little problem.

i buying wings and weapon for my ranger Nightmaze, i buy it but ... i send it to my bard Nyphilime by error....

and i can't transfer it from my bard Nyphilime to my ranger Nightmaze... Can you help me ?

Thank you for your time.

Astia.

Hello. When did you make the purchase? 

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Astia    1
14 minutes ago, Veda said:

Hello. When did you make the purchase? 

Around 3 p.m today , given that it was received on my bard Nyphilime at 3:08 p.m today

 i link all screenshot to prove it

Aion0050.jpg

Aion0053.jpg

Aion0051.jpg

Aion0052.jpg

Edited by Astia

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TheAlmighty    1,094

Hello,
The items can be exchanged/refunded or restored if they were purchased within 24h before your message to us.
For this follow the instructions: 
Throw away the wrong item and provide the screenshot. Screenshot must contain
- character nickname, 
- ranking of ALL players or legions (abyss ranking list, NOT your OWN ranking) 
- server time (for this put the mouse on the small moon/sun near the navigating map). 
- chat on the screenshot must write: "You have discarded [the item]".  (system chat)
IT MUST BE ONE SCREENSHOT! DON'T CUT IT!

We will also need your character name.
+ link to the item in our game shop

Example:
 

Спойлер

image.png

 

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Astia    1

Hello,

 

By discarted you mean delect the item ? i will do that now

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