Game Crash Entering Eltenen

[Karakuchi21 1]

hello there. i am having an issues regarding my game crash after i teleport to eltenen. i restart the game multiple time but the result is still the same. please help.

[TheAlmighty 1,100]

On 5/30/2021 at 11:24 PM, Karakuchi21 said:

hello there. i am having an issues regarding my game crash after i teleport to eltenen. i restart the game multiple time but the result is still the same. please help.

Hello,

Could you please be more specific, what kind of crash do you get? 

If it is sendlog: 

Sendlogs are caused by the corrupted game client and/or wrong software.
Please, install all the programs from the following topic: https://forum.euroaion.com/topic/19-possible-problems-with-the-game-client/, even if you already have higher versions of those. Pay attention to the installation of DirectX!

In order to fix the game client, add the game to the white list of all your antimalware programs, including windows defender and firewall. Then check the game with the launcher. Make sure you didn't install any modifications to the game and downloaded the game client from us (without updating the other client).

Unfortunately the solution above is not exhaustive, as even your hardware and wunning programs may cause the game to crash with the senlog.