email wrong email

[david.stoiculescu 0]

hello , i  changed my password and i change my email, and by mistake i set a wrong email ..i have acces to account but i cannot change the password because i dont get email notification .help plz !!

[Veda 109]

11 часов назад, david.stoiculescu сказал:

hello , i  changed my password and i change my email, and by mistake i set a wrong email ..i have acces to account but i cannot change the password because i dont get email notification .help plz !!

If you have access to your account, remember the email, but there is no access to it, then you can simply change the email in your profile on the website. This will only require confirmation by password. Access to the mail itself is not needed.

[david.stoiculescu 0]

i miss writed 1 leter i think..bcs of stars i cannot see where i did the mistake...and when i wanna change i keep getting the error like i m not writing exacly the old email .Thanks for reply !

[david.stoiculescu 0]

?

[TheAlmighty 1,101]

Hello,

We do not quite understand what happened to your account. We have received the tickets from you in several channels at once: discord, email and here on the forum. And the information that you provide in all these channels is different. 
In the email ticket you wrote both wrong and correct email. We have asked if you had access to the account, but haven't received a reply.

In the ticket in discord you wrote that you just couldn't receive the email to change the password, however later you wrote that after you changed the email everything worked fine and you changed the password and the problem is solved. 

Here you write again about the wrong email. 

So, for now it is quite confusing what is happening to your account and why the problem repeats again. 

[david.stoiculescu 0]

i tryed to change email on account bcs i wanted to change password and email...and by mistake i ve put a wrong email while changing it, and now i dont get notification when i try to change password . Sorry my pc was broken 1 week .i have acces to the account .

 

Edited May 21 by david.stoiculescu

[TheAlmighty 1,101]

2 часа назад, david.stoiculescu сказал:

i tryed to change email on account bcs i wanted to change password and email...and by mistake i ve put a wrong email while changing it, and now i dont get notification when i try to change password . Sorry my pc was broken 1 week .i have acces to the account .

 

Hello,

Do you not have access to the account? 

[david.stoiculescu 0]

Hi

yes i have the acces , u mean password and login i guess ,yes y have. i changed email and by mistake i wroted wrong email , and i cannot see it when i want to change email again because email its with ***** 

 

[david.stoiculescu 0]

i cannot see the mistake in my mistaken email .

[Veda 109]

Pay attention! 
Email is the main proof of account ownership. If you do not have access to the email and you do not remember it, then it will be more difficult to restore the account.

- If you have access to your account, remember the email, but there is no access to it, then you can simply change the email in your profile on the website. This will only require confirmation by password. Access to the mail itself is not needed.

- If you don't remember the email:
Provide the following information to our email support@euroaion.com . In the message, specify:
- the reason for the contact (lost email / no access to the email);
- username/account name/ login name;
- list of characters on the account (including deleted ones. A detailed list with nicknames, classes, levels);
- operations on donations (bills);
- screenshots of characters (old, up to level 65);
- date of account creation;
- date of last login;
- the list of possible emails, words that it may contain.