unjustified ban

[Lycaya 0]

 

Hello everyone, I just wanted to log into my account and see that I am blocked for 7 days because allegedly bots were used? However, I have no experience whatsoever. The last thing I did yesterday was aether farming in Ingisson. At that point in time, an Assa always killed me, but didn't give up and went back there. Can you help me please ? You can't unjustly block me without having a reason for it. Why is something not checked before you are blocked: S. Unfortunately, I don't know how to proceed so that my ban is lifted or who to contact. My character's name is Lycany Chanter LV 65. best regards