mount

[Norageplz 1]

when buying a kinah mount in ecoins the person is deceiving, he sent me ( Undead Sabertooth ) instead of ( Black Kirrus Yin ) is it possible to change it please?

[TheAlmighty 1,101]

Hello,
The items can be exchanged/refunded or restored if they were purchased within 24h before your message to us.
For this follow the instructions: 
Throw away the wrong item and provide the screenshot. Screenshot must contain
- character nickname, 
- ranking of ALL players or legions (abyss ranking list, NOT your OWN ranking) 
- server time (for this put the mouse on the small moon/sun near the navigating map). 
- chat on the screenshot must write: "You have discarded [the item]".  (system chat)
IT MUST BE ONE SCREENSHOT! DON'T CUT IT!

We will also need your character name.
+ link to the item in our game shop

Example:

Spoiler

 

[Norageplz 1]

the mount was purchased on March 14, is it good?

Edited March 15 by Norageplz

[Norageplz 1]

 

Pseudo : Norageplz

 

desired mount  [item: 190100820]

[TheAlmighty 1,101]

The item was sent to your game mail.

Have fun in game!

[Norageplz 1]

thank you very much for your speed