Help, error message,when start the game

[Irgendwer22 0]

We installed the game. But get an error message when starting the game. Can anyone help us. Windows 11 64 bit

[sophisticated 241]

Hello!

Have you installed all the software you need from our website? You also need to exclude the game from your antivirus and firewall and check for viruses.

[Irgendwer22 0]

We have all software installed. antivirus and firewall is checked.I can not start the game