Game won't patch, download stuck at 99%

[ufe 1]

Hello again,

I managed to download the client but the launcher refuses to update and is stuck to 99%.

I've downloaded all the other programs that were suggested on the download page but this issue keeps popping up, with both of my computers:

[ufe 1]

Additional notes:

- Disabling / whitelisting antivirus does not help.

- Read-only permission of the AION folder cannot be turned off for some reason? It is automatically turned back on every time after I turned it off. Also, changing permissions for all users still did not help.

[sophisticated 241]

Hello!

Can you please tell me what operating system do you use? Bit depth 32 or 64?

[sophisticated 241]

Also you need to download all soft from our site. 

https://www.microsoft.com/en-us/download/details.aspx?id=26999

[ufe 1]

I've tried on 2 computers, one windows 10 and another windows 11.

Also tried using compatibility settings but did not help on either PC.

Both are 64-bit!

[ufe 1]

2 minutes ago, sophisticated said:

Also you need to download all soft from our site. 

https://www.microsoft.com/en-us/download/details.aspx?id=26999

Yes, I have everything downloaded and installed. Only issue is the IA64 which refuses to install on either PC.

[sophisticated 241]

Click Start, Run and in the box enter (or Win+R):

msinfo32

Click OK, and when the System Summary info appears, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

[ufe 1]

OS Name    Microsoft Windows 11 Home
Version    10.0.22621 Build 22621
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    XXXXXXXXXXXXXXXXXXXXXX
System Manufacturer    LENOVO
System Model    82JU
System Type    x64-based PC
System SKU    LENOVO_MT_82JU_BU_idea_FM_Legion 5 15ACH6H
Processor    AMD Ryzen 5 5600H with Radeon Graphics, 3301 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date    LENOVO GKCN50WW, 24/11/2021
SMBIOS Version    3.3
Embedded Controller Version    1.50
BIOS Mode    UEFI
BaseBoard Manufacturer    LENOVO
BaseBoard Product    LNVNB161216
BaseBoard Version    SDK0T76463 WIN
Platform Role    Mobile
Secure Boot State    On
PCR7 Configuration    Elevation Required to View
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "10.0.22621.819"
User Name    XXXXXXXXXXXXXXXX
Time Zone    FLE Standard Time
Installed Physical Memory (RAM)    16,0 GB
Total Physical Memory    13,9 GB
Available Physical Memory    8,28 GB
Total Virtual Memory    16,7 GB
Available Virtual Memory    9,26 GB
Page File Space    2,88 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    On
Virtualization-based security    Not enabled
Windows Defender Application Control policy    Enforced
Windows Defender Application Control user mode policy    Off
Device Encryption Support    Elevation Required to View
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes

 

[sophisticated 241]

Try to use this version of Microsoft Visual C++

https://www.microsoft.com/en-us/download/details.aspx?id=53840 

[sophisticated 241]

I also ask you to take a screenshot of the launcher with a loading error.

[ufe 1]

59 minutes ago, sophisticated said:

Try to use this version of Microsoft Visual C++

https://www.microsoft.com/en-us/download/details.aspx?id=53840 

Both files end up in error: Error 0x80070666: Cannot install a product when a newer version is installed.

 

49 minutes ago, sophisticated said:

I also ask you to take a screenshot of the launcher with a loading error.

 

[sophisticated 241]

Try to update the game through the launcher now.

[ufe 1]

21 minutes ago, sophisticated said:

Try to update the game through the launcher now.

 

2 hours ago, ufe said:

Both files end up in error: Error 0x80070666: Cannot install a product when a newer version is installed.

 

 

It's still the exact same situation.