No way to get out from the ground

[No way to get out from the ground]

Hi,my friend got stuck into the ground we tried /escape and spirit master summon but it didn't work.Can any member of the staff team please help?
Nick: Roxii
Thanks in advance!
 

[Glitched into the ground]

Hello,my in-game nickname is Alenn.
I just got glitched into the ground in Eltnen,i tryed an /escape command but it did not work for me also a sm tryed to summon me but it also did not work.Can anyone help me on how to solve this problem or teleport/summon me somewhere?
Thanks in advance!