I work on corporate and government projects, and one of those is managing two websites. Believe me, when I see a lot of messages from people writing in that chat about the same issue, it helps a lot because I escalate it directly to the president of the entity, and the work to resolve the situation is expedited. What's happening to him has happened to me, so it's good (not to an exaggerated extent) to give him a little push, because he knows a lot of people are seeing and talking about it.