"And then you start to trashtalk with helper?" - It looks like the helper started the trash talk by replying " Are you trying to fool us? Its a very bad idea"
The admin of this server are often quick to blame the community and call their players stupid and liars. Tickets, this forum, and the discord channels are all full of helpers/admin mouthing off at players. Then players get blocked/silenced when they give back the same attitude in return.