[BUG Report] EB (Iron Wall Fortress) Instance Progression Stuck - Request for Reset Scroll Compensation

[wlaugh 1]

Dear GM Team,

Our party encountered a critical progression bug in the Iron Wall Fortress (EB) instance during our run at 14:30 today. After spending about 1 hour trying to resolve the issue, the instance remained completely stuck, preventing us from completing it normally.

Bug Details:

The instance got stuck at Phase 4: critical objectives (defense towers, dragons) failed to spawn.

All prerequisite objectives (extra pods, mobs, and pre-boss targets) were killed, but the instance progress did not update.

We tried multiple workarounds, including resetting mobs, re-logging, and restarting the instance, but the issue persisted. This confirms it is a server-side bug, not player error.

Attached screenshots include the full chat log with all party members' character names, showing the bug occurring and our attempts to resolve it. This bug has wasted an hour of our time and resulted in a wasted instance cooldown with no rewards.

We kindly request you to investigate and fix this issue, and provide us with EB reset scrolls (additional entry tickets) as compensation for the lost run.

Thank you for your assistance!

 

[Ghost 68]

Good day, passed on to administration! 

[wlaugh 1]

Thanks, we have got the Dungeon Reset Tickets.

[aion1207 1]

smiech jaki uzywasz font ?