Item disappeared after server update – request log recheck

[Succubus 5]

Hello.

 

I am reopening this issue because the problem remains unresolved and I would like to request a technical recheck.

 

After the server update (January 2026), 26 Augmentation Water disappeared from the inventory of my main character.

This item was stored on the same character for more than 3 years:

– it was never traded,

– never sent by mail,

– never placed in account warehouse.

 

All other valuable items and a large amount of kinah remained untouched.

 

In my previous ticket, I was informed that the reason could be account sharing with third parties.

However, I would like to clarify that this explanation does not technically explain the situation:

– there are no logs of trade, mail, sale or deletion of this item;

– no other valuables were affected;

– the disappearance coincides exactly with the server update.

 

If there are logs confirming account sharing, I respectfully ask to specify:

– dates and times of logins,

– what actions were performed on the character,

– and how exactly 26 Augmentation Water were removed from inventory without any related logs.

 

I kindly ask you to recheck:

1) character inventory logs after the update,

2) possible item ID or database changes related to this item,

3) whether similar cases were reported by other players.

 

Thank you for your time and for taking anoth

[Succubus 5]

* another look at this issue.

[Ghost 65]

Good afternoon.

The administration is not responsible for the actions of third parties to whom you transfer account data, and strongly discourages you from doing so. Players constantly transfer their accounts to third parties, but do not want to take responsibility for their actions, and try to shift the blame onto anyone, including the project administration. 

The administration is not obliged to provide players with game logs. 

Do not share your accounts with other people and use strong passwords. 

And do not create duplicate threads if you have been given an answer and the thread has been closed.