ecoins not received

[meowmeowmeow 0]

hello can anyone help me w my problem?

i bought ecoins but have not received it

there was no error or smt like that. the money has already been deducted from my card

[Ghost 65]

Hello.

Please, provide the following information, so we can find the donation and contact the payment system regarding it:

-receipt showing that the money were withdrawn from your bank account / wallet (pdf format)

-requested amount of coins

-username

-exact date and time of donation

-payment system (there are 4 on the website)

-payment method (represented in the payment system)

-4 last digits of the card if it was used

-transaction ID in the text form if the donation was made with crypto

-email address that you specified when donating (if the system asked you to specify it)