Only Send Log

[aisa68 0]

Hello!
I have problem with game. A few days i can't play, because if i want start the game i see the Active Anticheat icon, then the logo Aion, then the NCSoft logo and nothing happens further, only Send Log... I tried to solve this problem with the article "Solution of possible problems with the game client", i also installed DirectX (June 2008), Microsoft Visual C++, NET Framework and even installed the game again, but nothing helped... I have Windows 7, 32 bit.

[Antonio 15]

Hello, next time when you get a send log, please scroll down in the send log and make a screenshot of the error text/code. We will identify the source of the problem faster like this.
Also, have you installed or updated your GPU driver/s?
Any windows on 32 bit isn't the best option for playing games, try to get 64 if possible.

[aisa68 0]

Yes, i updated my GPU drivers. Currently, i can't have 64 bit... On this screenshot is good information?

[aisa68 0]

Can anyone solve this problem and help me?

Edited January 16, 2020 by aisa68

[Antonio 15]

Hello,
Please go into the settings of the launcher and check the circle that says 32bit, let me know if that works.

[aisa68 0]

In settings i have only this, i can't choose 32 bit or 64 bit.

[Antonio 15]

We are investigating about this issue more deeper.
 

As soon as we will find the solution, we will contact you with further instructions.
Please be patient.

Thank you !